Commitment to Customer Care
Your safety and satisfaction are our top priorities; our team will be with you at every stage of the process and will make sure you are completely happy with our work.
Rapid Response Time
When you reach out to us, we will answer your call and arrive on-site within 90 minutes or less. We are always available for our customers.
Industry-Leading Process
We follow a systematic, science-based process and utilize cutting-edge technology and state-of-the-art equipment that allows us to achieve superior results in less time than our competitors.
Our Professionalism
Our damage restoration technicians are fully background checked and will arrive on-site in proper uniforms with identification. We always treat our customers with the level of care, professionalism, and respect they deserve.
Our Service Warranties
Every TMC Restoration project is assigned a team of experts. Because of this, your project will have a Project Manager who is IICRC-certified with multiple years of both restoration and repairs experience.
- TMC Restoration offers a three-year warranty on all of its interior repair services.
- We will complete your interior repairs and warranty them against defect for three years.
TMC Restoration also warranties all of our mold remediation projects for one year from the time of completion. The warranty is contingent on particular property care, which is outlined in the warranty verbiage. A warrantied mold remediation project must be completed with a pre-test, protocol, and post-test to ensure that the project meets all IICRC standards of remediation.
Caring for Your Belongings
When your home or business is damaged by water, fire, or mold, the safety of your belongings is an area of concern that Fire & Water Restoration takes just as serious as the property damage Fire & Water Restoration has a separate division dedicated to inventorying, packing, and then restoring your belongings. When the contents of your home are threatened by property damage, our team will inventory your belongings, professionally pack them, and relocate them to our secure climate-controlled storage space.
The first step in this process involves our contents inventory team conducting a digital inventory of all of your belongings and furniture. The inventory includes descriptions of the items, the condition of the items, and multiple digital photos. This inventory is created for both your piece of mind and for insurance purposes. Your insurance company will request this inventory down the line, and its creation will allow for reimbursement of un-restorable items to be done in a timely manner. This inventory can be the difference in thousands of dollars when it comes to insurance reimbursement.
Once the inventory is complete, the inventory team shifts to the pack-out stage. This is where your Fire & Water Restoration team begins to pack your belongings for transport to our climate-controlled facility. The pack-out is done in an organized manner, ensuring all boxes are labeled, not just for location but for the contents as well. This process ensures that if, at any time, you need an item that has been packed for storage, we can locate it for you with ease. It also eliminates any secondary damage.
Our inventory and pack-out processes are an area of great pride here at Fire & Water Restoration. Many homeowners have gone out of their way over the years to compliment this specific aspect of our business. We make it a point to handle your belongings as if they were our own.
